MS of the interior of a restaurant. Two hostess’ talk at the counter. CU of hostess’ face behind the counter. WS of both hostess’ and a customer who walks in, sitting at the counter, knocking a cup of coffee over. CU of spill on counter. CU of his face. CU of hostess’s face. CU of product demonstration, towels absorbing liquid. MS of both men at counter, restaurant, in background.