Shot of computer system. Woman on phone responding to customer inquiry looking at monitor on terminal. Shot of monitor. Narrator discusses with the new system it is much easier to start new service. Switchboard operators and switchboard are shown. Shot of service representatives talking on phone with customer taking down information. Narrator explains the old process in starting service and stated it took 5-8 days to start new service. Shot of rep placing order in the system and talking to new customer. Paper order for new service is placed in a slot to be picked up. Then narrator explains the procedures of starting new service with a customer information system. Shot of a customer rep taking a call and entering customer info in the system. Shot of monitor capturing information as it is entered. Rep tells customer that service will be connected that day. CU of representative talking to customer. Shot of room full of customer service representatives assisting customers on phone. Reels of tape are spinning and the system is posting information to the customers record, printing the order. Field representative given the order and clip ends with field service representative holding the order for new service.