Bill's voice over a re-enactment of a co-worker falling and breaking laminates at Bill's plant. Cut to kitchen where the family tries to find ways to eliminate waste. Cut to an office where Bill's sister, Mary works. There is re-enactment of a woman twisting her ankle trying to reach a file while standing on a chair, and the sister solving the problem, and having hard to reach files moved to a more convenient location. Cut back to kitchen.